Data Privacy Policy

This Privacy Policy describes how we collect, use and protect the personal information you give us when you create an account or use our services. We take your privacy seriously and explain below what data we gather, why we use it and how you can manage or request changes to your information.

Types of data we collect

Personal data

When you register or verify your account we collect personal data such as your full name, date of birth, email address, phone number and address. We may also collect identity documents and verification materials to comply with account verification and anti-fraud checks.

Technical data

We collect information about the device and browser you use, IP address, session data, device identifiers and usage details. This helps us maintain account security, diagnose technical issues and improve site performance.

Transactional data

We keep records of deposits, withdrawals, transaction dates, amounts, payment methods and play activity. Transactional data is used for account management, payment processing and responsible gambling measures.

How we use information

We use your information to operate and improve the service, process payments, verify identity, prevent fraud, and comply with legal obligations. We may also use data to send account notices, important security alerts and service-related messages. Marketing communications will only be sent where you have given consent, and you can opt out at any time.

Data protection practices

We protect data using technical and organisational measures appropriate to the sensitivity of the information. This includes access controls, encryption in transit and at rest, secure authentication and regular security reviews. Access to personal data is limited to authorised personnel and trusted service providers on a need-to-know basis.

Cookies and tracking technologies

We use cookies and similar tracking tools to support site functionality, remember preferences, analyse usage and provide personalised settings. You can manage cookie preferences through your browser settings or the cookie controls available on the site. Blocking certain cookies may affect site features.

User rights

You have rights to request access to your personal information, ask for corrections, and request deletion where applicable. You may also withdraw consent for marketing communications and object to certain processing. Requests will be handled in line with applicable law and may require identity verification.

Access, correction and deletion of data

You can review and update some account details via your account settings. For other requests, contact our support team at [email protected]. We may require verification before making changes or completing deletion requests to protect account security and meet legal obligations.

Information sharing and third parties

We share data with payment processors, identity-verification and fraud-prevention providers, hosting and analytics partners, and legal authorities when required. These third parties are contractually bound to protect your information and only process data for specified purposes.

Privacy policy updates

We may update this policy from time to time. Material changes will be posted on this page and, where appropriate, we will notify you directly. If you have questions about JackpotLounge privacy practices, contact [email protected].